Privacy Policy

This Privacy Policy explains how SILVERLAKE CRM SDN BHD (Company Registration No.: 0288910A / 199401003232), a company incorporated in Malaysia with its registered address in Selangor, collects, uses, and protects your personal data in accordance with the Personal Data Protection Act 2010 (PDPA) of Malaysia.

1. Information We Collect
We may collect the following types of personal data:

Name, company name, and contact details (email, phone number, etc.)

Business registration numbers and payment information (for business clients)

IP address, browser type, and access logs (when visiting our site)

Information submitted through our contact forms or CRM tools

2. How We Use Your Information
Your data may be used for the following purposes:

To provide and improve our CRM services

To respond to inquiries and provide customer support

To process payments and issue invoices

For internal record keeping and legal compliance

To send you updates, product announcements, or marketing materials (with your consent)

3. Data Sharing and Disclosure
We do not sell or rent your personal data to third parties. We may share your data only in the following cases:

With trusted third-party service providers (e.g., cloud hosting, payment processors)

When required by law, regulation, or court order

To protect the rights, property, or safety of SILVERLAKE CRM SDN BHD and its clients

4. Security
We are committed to ensuring that your information is secure. We implement appropriate technical and organizational measures to safeguard personal data from unauthorized access, alteration, disclosure, or destruction.

5. Data Retention
We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or as required by applicable laws.

6. Your Rights
You have the right to:

Access your personal data

Request correction of inaccurate data

Withdraw consent at any time (where applicable)

Request deletion or restriction of processing (subject to applicable laws)

To exercise your rights, please contact us at [email protected].

7. Cookies and Tracking
Our website may use cookies and similar technologies to enhance your browsing experience. You may adjust your browser settings to disable cookies, but please note that certain website features may not function properly.

8. Third-Party Links
Our website may contain links to third-party websites. This policy applies only to our site. We are not responsible for the privacy practices of external sites.

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a new effective date. Continued use of our website or services after such changes constitutes your acceptance of the revised policy.

10. Contact Us
For any questions, concerns, or data access requests, please contact:

SILVERLAKE CRM SDN BHD
Email: [email protected]